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Not able to call classes

Hello there, im having this issue i have a host where im doing some tests, the problem is where I add the checkout im not able to bring the classes from sdk's

//Inicialización del cliente Conekta a través de la adición de la llave privada y versión del API.
require_once("conekta-php/lib/Conekta.php");
I confirm the path is correct
but i receive this error. Fatal error: Uncaught Error: Class "Customer" not found in