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charge.chargeback

Eventos relacionados a un contracargo.

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EventoDescripción
charge.chargeback.createdOcurre cada vez que un contracargo es creado
charge.chargeback.updatedOcurre cada vez que un contracargo actualizado
charge.chargeback.under_reviewOcurre cada vez que un contracargo está bajo revisión
charge.chargeback.lostOcurre cada vez que se pierde un contracargo
charge.chargeback.wonOcurre cada vez que se gana un contracargo

Contracargo Creado - charge.chargeback.created

{
    "data": {
        "object": {
            "id": "chbk_2sKJB5iyJJiDa4CNe",
            "status": "action_required",
            "reason": "general",
            "files": [],
            "object": "chargeback",
            "charge_id": "62ef2bad41de271dca089321",
            "created_at": 1660315373,
            "order_id": "ord_2sHW7iuYVauVnki3Z",
            "evidence_due_by": 1661644799
        },
        "previous_attributes": {}
    },
    "livemode": false,
    "webhook_status": "pending",
    "id": "58740be5dba34d123c027a70",
    "object": "event",
    "type": "charge.chargeback.created",
    "created_at": 1599496065,
    "webhook_logs": [{
        "id": "webhl_xtwgFC2EhrSTNKQ",
        "url": "http://requestb.in/1467d141",
        "failed_attempts": 0,
        "last_http_response_status": -1,
        "object": "webhook_log",
        "last_attempted_at": 0
    }]
}

Contracargo Actualizado - charge.chargeback.updated

{
	"data": {
	"object": {
		"id": "chbk_2svxYyJ7mzqnV5ago",
		"status": "pending_review",
		"reason": "unrecognized",
		"note": "El paquete fue entregado en el domicilio indicado por el cliente. \nLos productos adquiridos son de fútbol Qatar	de los cuales hay una gran demanda para su reventa.\nCabe mencionar que este cliente cuenta con varias ordenes en disputa.\nENTREGADO\nEl martes\n15/11/2022 a la(s) 11:10\nFirmado por: A.ANGELA TEJEDA",
		"files": [
			{
				"id": "chbkf_2svd5QRDRhPtZc4mW",
				"file_name": "2022112512669.pdf",
				"url": "https://s3.amazonaws.com/conekta_user_files/5d94f0bc82c27276808b67b2/chargebacks/chbk_2svd5QRoyqipTYwLu/evidence/2022112512669.pdf",
				"created_at": 1669651471
			}
		],
		"object": "chargeback",
		"charge_id": "636bebf2e6c3e70016cbe316",
		"created_at": 1669740213,
		"order_id": "ord_2spSPPw3ekYdASuyw",
		"evidence_due_by": 1670198399
	},
	"previous_attributes": {
	}
},
	"livemode": true,
	"webhook_status": "successful",
	"webhook_logs": [
		{
			"id": "webhl_2sr6P2oyFqNTSLghJ",
			"url": "http://requestb.in/1467d141",
			"failed_attempts": 12,
			"last_http_response_status": 200,
			"response_data": {},
			"object": "webhook_log",
			"last_attempted_at": 1668480248
		}
	],
	"id": "6372983ddfd6a70001e5eca4",
	"object": "event",
	"type": "charge.chargeback.covered",
	"created_at": 1668454461
}

Contracargo En Revision - charge.chargeback.under_review

{
    "data": {
        "object": {
            "id": "chbk_2sKJB5iyJJiDa4CNe",
            "status": "under_review",
            "reason": "show_documents",
            "note": "EL PAQUETE YA FUE ENVIADO Y RECIBIDO POR EL COMPRADOR COMO SE PUEDE VERIFICAR EN LA EVIDENCIA",
            "files": [{
                "id": "chbkf_2sKJB6KbG6Linm7e2",
                "file_name": "2022081106726.pdf",
                "url": "https://s3.amazonaws.com/conekta_user_files/56b050f1241229a37200628b/chargebacks/chbk_2sKJB5iyJJiDa4CNe/evidence/2022081106726.pdf",
                "created_at": 1660315374
            }],
            "object": "chargeback",
            "charge_id": "62ef2bad41de271dca089321",
            "created_at": 1660315373,
            "order_id": "ord_2sHW7iuYVauVnki3Z",
            "evidence_due_by": 1661644799
        },
        "previous_attributes": {}
    },
    "livemode": false,
    "webhook_status": "pending",
    "id": "58740be5dba34d123c027a70",
    "object": "event",
    "type": "charge.chargeback.under_review",
    "created_at": 1599496065,
    "webhook_logs": [{
        "id": "webhl_xtwgFC2EhrSTNKQ",
        "url": "http://requestb.in/1467d141",
        "failed_attempts": 0,
        "last_http_response_status": -1,
        "object": "webhook_log",
        "last_attempted_at": 0
    }]
}

Contracargo Perdido - charge.chargeback.lost

{
    "data": {
        "object": {
            "id": "chbk_2sKJB5iyJJiDa4CNe",
            "status": "lost",
            "reason": "show_documents",
            "note": "EL PAQUETE YA FUE ENVIADO Y RECIBIDO POR EL COMPRADOR COMO SE PUEDE VERIFICAR EN LA EVIDENCIA",
            "files": [{
                "id": "chbkf_2sKJB6KbG6Linm7e2",
                "file_name": "2022081106726.pdf",
                "url": "https://s3.amazonaws.com/conekta_user_files/56b050f1241229a37200628b/chargebacks/chbk_2sKJB5iyJJiDa4CNe/evidence/2022081106726.pdf",
                "created_at": 1660315374
            }],
            "object": "chargeback",
            "charge_id": "62ef2bad41de271dca089321",
            "created_at": 1660315373,
            "order_id": "ord_2sHW7iuYVauVnki3Z",
            "evidence_due_by": 1661644799
        },
        "previous_attributes": {}
    },
    "livemode": false,
    "webhook_status": "pending",
    "id": "58740be5dba34d123c027a70",
    "object": "event",
    "type": "charge.chargeback.lost",
    "created_at": 1599496065,
    "webhook_logs": [{
        "id": "webhl_xtwgFC2EhrSTNKQ",
        "url": "http://requestb.in/1467d141",
        "failed_attempts": 0,
        "last_http_response_status": -1,
        "object": "webhook_log",
        "last_attempted_at": 0
    }]
}

Contracargo Ganado - charge.chargeback.won

{
    "data": {
        "object": {
            "id": "chbk_2sKJB5iyJJiDa4CNe",
            "status": "won",
            "reason": "show_documents",
            "note": "EL PAQUETE YA FUE ENVIADO Y RECIBIDO POR EL COMPRADOR COMO SE PUEDE VERIFICAR EN LA EVIDENCIA",
            "files": [{
                "id": "chbkf_2sKJB6KbG6Linm7e2",
                "file_name": "2022081106726.pdf",
                "url": "https://s3.amazonaws.com/conekta_user_files/56b050f1241229a37200628b/chargebacks/chbk_2sKJB5iyJJiDa4CNe/evidence/2022081106726.pdf",
                "created_at": 1660315374
            }],
            "object": "chargeback",
            "charge_id": "62ef2bad41de271dca089321",
            "created_at": 1660315373,
            "order_id": "ord_2sHW7iuYVauVnki3Z",
            "evidence_due_by": 1661644799
        },
        "previous_attributes": {}
    },
    "livemode": false,
    "webhook_status": "pending",
    "id": "58740be5dba34d123c027a70",
    "object": "event",
    "type": "charge.chargeback.won",
    "created_at": 1599496065,
    "webhook_logs": [{
        "id": "webhl_xtwgFC2EhrSTNKQ",
        "url": "http://requestb.in/1467d141",
        "failed_attempts": 0,
        "last_http_response_status": -1,
        "object": "webhook_log",
        "last_attempted_at": 0
    }]
}

Updated about 1 year ago